This policy applies to individual bookings made directly with Parklands Motor Lodge. Group bookings and third-party reservations (Booking.com, Expedia, etc.) may have different terms.
Cancellations more than 7 days before arrival incur a $50 fee, capped at the amount paid.
Within 7 days, the full booking amount is payable and non-refundable.
No refunds for early departures or unused nights.
Booking changes must be approved in writing and may incur fees.
Weather & Travel Disruptions:
Our cancellation policy applies regardless of weather, camping conditions, cancelled activities (including the Tongariro Alpine Crossing), ferry cancellations or road closures. Please plan accordingly and consider travel insurance. Exceptions are at management's discretion.
Check-in is from 2pm and check-out is by 10am.
If arriving after 6pm, please provide your estimated arrival time in your booking notes or contact us in advance for late check-in instructions. Early check-ins are not available during peak periods, including long weekends, Christmas and New Year. Late check-outs require prior management approval and may incur additional fees, while unauthorised late departures may result in further charges.
One-night bookings require full payment. Stays of two nights or more require a 50% deposit, with the balance charged on the morning of arrival.
This payment policy applies to all direct bookings unless otherwise agreed. Third-party providers such as Expedia or Booking.com may have different payment terms. Our website initially processes only 50% for all bookings, so we manually charge the remaining balance for one-night stays once received. Full payment may be charged in advance during peak periods.
All accommodation must be paid in full before check-in, and keys will not be issued until payment is received. Restaurant meals and drinks must be paid for before leaving unless room charges have been approved in advance. All prices are in NZD and include GST. Visa and Mastercard accepted (not AMEX). A 1.3% card processing fee applies. Additional charges may apply for damage, excessive cleaning, rubbish, smoking-related cleaning or breaches of guest policies.
Pets are not permitted in motel units or buildings. Dogs are welcome on campsites by prior arrangement at $5 per dog, per night, excluding 20 December to 31 January.
Dogs must be kept on a lead and within their allocated campsite at all times. Owners are responsible for cleaning up after their pets and ensuring they do not disturb other guests. Failure to follow these conditions may result in guests being asked to leave without a refund.
Parklands Motor Lodge handles personal information in accordance with the New Zealand Privacy Act 2020.
We collect information needed for bookings, payments and guest communications, including names, contact details and booking information. Some information is optional but may be necessary to provide our services. Marketing communications may be sent where permitted by law. You may request access to or correction of your information by contacting us directly. Any legally permitted fees will be advised. We are not responsible for external websites linked from our site. For further privacy information, visit www.privacy.org.nz/
Free public EV charging is available directly across the road, and we encourage guests to use it.
Onsite charging requires prior management approval, with fees starting from $25 per vehicle, per day.
Unauthorised charging may incur an additional penalty fee. Please contact reception before charging.